🔄 Refund & Return Policy – alheeen
Last Updated: [20/112025]
Thank you for shopping at alheeen.
Since we specialize in digital services and digital products, our refund and return policy is designed to be clear, fair, and compliant with international standards.
1. General Policy
All purchases made on alheeen are considered final, as our products are delivered digitally or performed as services.
However, we may offer refunds in specific cases outlined below.
2. Refund Eligibility
You may request a refund only under the following conditions:
✔️ A) Non-Delivery of Service / Product
If you did not receive your digital product or service within the stated delivery timeframe.
✔️ B) Technical Issues
If a purchased file or service contains a technical problem that prevents its use, and the issue cannot be fixed within 48 hours after you contact support.
✔️ C) Duplicate Payment
If you were charged twice for the same order due to a system error.
3. Refunds Not Eligible
Refunds cannot be issued in the following situations:
❌ A) Digital Product Already Delivered
Once the product has been delivered or downloaded.
❌ B) Service Already Started
If work on a service has already begun (design, setup, installation, fixing… etc.).
❌ C) Customer Misuse
If the issue happened due to incorrect usage by the customer.
❌ D) Change of Mind
Refunds will not be granted for changing your mind after purchase.
4. Delivery Time
Each product page specifies the delivery time (usually 24–48 hours).
If any delay occurs, our team will notify you directly by email.
5. How to Request a Refund
To process a refund request, please contact us through: